Other Applications of Seq2Seq Models: Chatbots

One other popular application of sequence-to-sequence models is creating chatbots. A chatbot is a computer program that’s able to have a realistic conversation with a human. Such applications are very useful for companies with a huge customer base. Responding to customers asking basic questions for which answers are obvious accounts for a significant portion of customer support requests. A chatbot can serve customers with basic concerns when it’s able to find an answer. Also, if the chatbot is unable to answer a question, the request gets redirected to a human operator. Chatbots can save a lot of the time that human operators spend answering basic concerns and can let them attend to more difficult tasks.

Training a chatbot

So, how can we use ...