Step Four: People and Systems
Learn about the actors and systems responsible for triggering events, ensuring clarity as you visualize processes involving different stakeholders and external services in your timeline.
We'll cover the following...
Now that the flows are becoming clearer and the sequences of events have been organized, we should add who or what will be triggering them and any external systems that will be involved in the flows we have created. This simple step will bring to the surface a lot of assumptions, and as a result, several new flows and events will be added. Triggering events that lead to other event flows will also be discovered and identified.
During our imaginary workshop, the following people and systems were identified.
People
Store owners are external users who operate stores in the mall where the MallBots service is active. They manage their store details and the store inventory available to the service.
Store administrators are internal users who curate the participating store in the service.
Customers are external users who visit the mall and place orders to have items picked up from stores while they do other shopping.
Bots are the AI processes that run to ...