Bug Triage

A bug's route to resolution

We have seen what causes bugs in a codebase. We will see how it goes from here to an engineer who has to root cause and fix it. We will discuss bugs filed by the QA or support teams in a professional setting. The steps mentioned can vary from company to company and even among organizations within the same company. Large companies have many teams handling specific product areas, but smaller startups have no such boundaries. Everyone does everything. Most ideas prescribed below are for large companies. But, some strategies will help with overall efficiency even for smaller companies. Besides, small startups will eventually scale and become large companies someday, so the ideas will come in handy at some time.

Bugs filed by the QA team and those from the customers will likely come to the development team as a bug report filed on a bug tracking tool. From the perspective of the bug filers, it is likely they ran a workflow or exercised a use case and found an issue. These teams will have an excellent understanding of the product’s architecture and various components ...