Service Selection and Mission Identification

This might seem like an obvious step but believe me, it is not. In my experience as a consultant, I have found many teams with difficulties in defining what service they are delivering and to whom.

A service can be a team within an IT organization, a single end-to-end cross-functional product team, a value stream spanning several teams, or a single individual. The key concept here is understating that we are going to be modeling a ...