...

/

Sample Question: Netflix Retention

Sample Question: Netflix Retention

Try to solve this question to test your understanding of the material.

We'll cover the following...

Problem

Let’s say that at Netflix, we offer a subscription where customers can enroll for a 30-day free trial. After 30 days, customers will be automatically charged based on the package selected.

For this scenario, we want to measure the success of acquiring new users through the free trial.

How can we measure acquisition success, and what metrics can we use to measure the success of the free trial?

Try answering this on your own before continuing. Use the hints below if you are stuck.

Solution

Let’s go back to thinking about a strategy for questions on product metrics. One way we can tailor the concept to this problem is to think about controllable inputs, external drivers, and then the observable output. It is critical to spend most of the time in the interview creating good/bad benchmarks, having numeric goals, explaining actual performance vs. ...