Knowledge Exploration Exercises

Now that you have collected customer’s needs or feedback, it is time to conduct knowledge exploration exercises, i.e., to digest learning and turn it into domain expertise.

In simple words, this means that SMEs within your company need to understand, live, and breathe end-user’s needs. This step is essential because of certain reasons, such as:

• Constant access to customers is rare. Usually, you collect learned insights or end-user’s asks and act on them to implement software that meets demand. When you are done working, you need to take the product back to customers and see how well it performs. To be successful with this attempt, you need to have access to the necessary domain knowledge to guide you in the right direction while instant customer engagement is limited. Knowledge exploration exercises solve this challenge by letting you house knowledge and domain expertise within your organization closer to SMEs and development teams.

• Building a business is on you. Although end-users ...