Frequently Asked Questions

Introduction

As the name suggests, frequently asked questions (FAQs) are commonly asked customers’ questions along with their answers. They serve as the first source of information, addressing customers’ concerns about a product, service, or business.

FAQs proactively address common questions and offer readily available information for customers without contacting customer support. The aim is to reduce the repetitive inquiries and support tickets received by customer support. This saves time and effort for the business. Furthermore, FAQs also act as an aid for potential customers in making informed decisions before making a purchase. Potential customers can learn about a product or service’s key features and benefits.