What is Customer Service?

Introduction

Customer service refers to the support given to clients before, during, and after a purchase. It includes responding to client questions, resolving problems, and ensuring they have a satisfying and enjoyable experience throughout their journey.

Customer service includes a variety of tasks and interactions, such as:

• Product information: Provides detailed information about the product’s features, specifications, usage guidelines, pricing, availability, or any other details

• Problem resolution: Provides step-by-step guidance to solutions and assists customers with their concerns about the product or service

• Technical support: Assists with technical issues during or after the purchase of a product or service

• Order management: Provides support for order placement, delivery tracking, cancellation, and modifications

• Complaint handling: Resolves customer complaints promptly, efficiently, and satisfactorily

• Recommendations: Support prospective customers by suggesting products or services based on their needs.