What is Customer Service?

Introduction

Customer service refers to the support given to clients before, during, and after a purchase. It includes responding to client questions, resolving problems, and ensuring they have a satisfying and enjoyable experience throughout their journey.

Customer service includes a variety of tasks and interactions, such as:

• Product information: Provides detailed information about the product’s features, specifications, usage guidelines, pricing, availability, or any other details

• Problem resolution: Provides step-by-step ...