Postmortem
Learn how to dig down the problem and find the cause in the log files, as there are always some traces left in the files.
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Looking into the problem
At 10:30 a.m. Pacific Time, eight hours after the outage started, our account representative, Tom (not his real name) called for a postmortem.
In operations, “post hoc, ergo propter hoc,” Latin for “you touched it last,” turns out to be a good starting point most of the time. It’s not always right, but it certainly provides a place to begin looking. In fact, when Tom called me, ...