Vital Signs

Shortly after the session

The incident had started about 20 minutes before Daniel called me. The operations center had escalated to the on-site team. David, the operations manager, had decided to bring me in as well. Too much was on the line for our client to worry about interrupting a vacation day. Besides, I had told them not to hesitate to call me if I was needed. We knew a few things at this point, twenty minutes into the incident:

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