Dealing With Researchers
In this lesson, we'll learn how to deal with reports from ethical hackers as part of a team that handles these reports in a company.
Ethical hackers and companies are on the same team
In my personal experience, ethical hackers are some of the most accommodating people in the world. They understand they’re dealing with large companies that have their own processes, thus know that they’ll have to bend a bit here and there to get a report through. This does not mean it’s fine to dismiss them, instead you should feel like a single party working on the report rather than “us vs them”.
Evaluating reports
When evaluating a report, make sure you understand it very well and are able to reproduce it. Once that is cleared, let the researcher know that you’ve been able to reproduce the issue ...