Customer Support Services

AWS provides several services tailored to your troubleshooting needs. We will focus on the tools that connect you with AWS experts to help you solve your problems effectively.

What is AWS IQ?

AWS IQ is a service that connects you with AWS-certified solution architects to assist in different cloud-related activities. Whether you require help for a specific AWS service or need to deploy your application to AWS, or simply search for advice on creating the best AWS infrastructure, AWS IQ offers a way to find and hire your AWS expert. This service is especially useful for people and companies that do not have many AWS specialists in their team or employees but those who realize the potential of AWS and its capabilities.

Cost of AWS IQ

AWS IQ is usually priced on the project, where the price, duration, and difficulty level are involved. Regarding rates and charges, specialists determine them while you speak to the service provider and decide on the conditions. AWS has no long-term contractual agreements, so you only need to pay for what you use, and when you no longer need the services you have acquired, it is easy to let go. It is affordable to startups, small and medium businesses, and large entrepreneurial companies. AWS IQ guarantees that the customers get value for their money by linking them with skilled practitioners who offer solutions.

What is AWS re:Post?

AWS re:Post is a community of people where you can get answers to your questions concerning AWS. Its repository aims to make expert users of AWS, enthusiasts, and interested parties interact and share knowledge, ideas, and insights. If you have a technical question or need advice on how to use a specific AWS service, AWS re:Post is the place to go. Here, you can view previously asked questions by other users or may put your questions and receive answers from active users, including AWS staff and other users.

AWS Support

AWS Support refers to forms of service that AWS provides to its clients to facilitate their use of the deployment, diagnose problems and get better value for their resources.

AWS Support Plans

AWS provides various support plans primarily for development environments, and for that, more comprehensive plans are usually found in enterprises. Here’s a breakdown of the available plans:

• Basic plan: This free tier offers features such as customer service, documentation, whitepapers, and 24/7 access to AWS support communities. It is great for people with no prior experience in AWS who require resources to guide them.

• Developer plan: This plan is intended for developers experiencing, learning, or ‘trying out’ AWS in a non-prod environment. It also provides business-hour email access to the Cloud Support Associates and tips on proceeding.

• Business plan: This plan is for customers who use AWS to perform production processes for their business, such as large computations. It also consists of Cloud Support Engineers’ 24/7 availability via phone, email, and chat, use of best practice recommendations service, and AWS Trusted Advisor. This plan also includes third-party software, which we also need.

• Enterprise on-ramp: This plan targets enterprises as their organization expands AWS usage and requires more support than is available through the Business plan, but before they require the full services of the Enterprise Support plan. Businesses scaling their AWS operations and requiring additional support resources have access to Cloud Support Engineers to act as a stepping stone with this plan. 24/7 support is also included.

• Enterprise plan: The Enterprise Support plan includes 24/7 access to Cloud Support Engineers, a Technical Account Manager (TAM), and proactive program management. This plan is a perfect fit for companies that need a high level of support, proactive guidance, and direct access to technical experts to run and tune up their AWS environments.

Workflow diagram: Getting help with AWS support

To help you understand the process of getting assistance from AWS Support, here’s a simple workflow diagram: