Summary and Quiz

Get a recap of the essential AWS customer engagement services covered in this chapter and test your understanding with a brief quiz.

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Throughout this course, we’ve studied AWS programs designed to assist customers in managing and scaling their AWS-based operations.

Summary

  • AWS IQ and re:Post: These services provide platforms for direct interaction with AWS experts and the community. AWS IQ connects customers with certified professionals for project-specific advice, while AWS re:Post serves as a query resolution hub where users can post questions and receive insights from AWS experts and peers.

  • AWS Support: It encompasses a range of support plans from basic to enterprise-level, addressing needs from development support to comprehensive technical guidance provided by a Technical Account Manager. The service covers various customer cases, including technical issues, account, and billing inquiries, and is structured to ensure efficient problem resolution through a detailed support workflow.

  • AWS Activate for startups: It introduces startups to AWS resources, providing credits, technical support, and training to facilitate scaling and growth. The program offers deployment templates and best practices training specifically tailored to help startups optimize their use of AWS.

  • AWS Managed Services (AMS): It offers comprehensive management solutions that handle AWS operations from start to finish, guiding through best practices and providing full-lifecycle support. This service significantly reduces operational overhead and mitigates risks, particularly valuable for compliance-dependent scenarios.

Test your knowledge

Take a short quiz to validate that knowledge and to make sure you haven’t missed out on anything:

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