Azure SLAs and Azure Key Vault

Introduction to SLAs

In broader terms, SLAs are the commitments given by the cloud provider for the uptime of a given service.

Azure SLAs also define how Microsoft responds if an Azure resource fails to perform according to what is mentioned in an SLA specification. In some cases, Microsoft might apply a discount to the customer’s bill as compensation.

An SLA sets expectations between an organization and service providers. It should be noted that free and shared tiers of many services do not come with an SLA. Let’s see the SLAs for some of the services Microsoft Azure provides:

Benefits of SLAs

There are enormous benefits of SLAs. Let’s take a look at them:

The time taken to resolve issues gradually decreases because the cloud provider is committed to fixing any issues as they arise. If either of the services fails, the entire application will stop working. If we talk about any cloud architecture setup, there’ll be various Azure services linked. These services have their SLAs, but the effectiveness of these SLAs will determine the SLA of the architecture setup.

SLAs Summary

Let’s look at a summary of SLAs for some categories of Azure App Service:

• Azure App Service: Microsoft guarantees that applications running in the end user’s subscription will be available 99.95% of the time. No SLA is provided for apps under the free or shared tiers.

• Azure Container Apps: Microsoft guarantees that applications running in the end user’s subscription are available 99.95% of the time.

• Azure Logic Apps: Microsoft guarantees that ...