Process Management

Get an overview of process management and your responsibilities within its framework.

What is process management?

Process management is all about creating repeatable experiences to get the right people in the right place to get things done.

Creating an efficient process typically has the following benefits:

  • Reduces error when errors can be expensive

  • Simplifies complex workflows

  • Improves maintainability of a system or service

  • Saves time

Technical program managers typically don't design processes for an entire organization or company, but rather for the program specifically.

You will also participate in company-wide processes by driving your program through typical planning processes across the company.

Effective process management

Creating a process for the sake of creating a process is a failure in process management.

Truly effective process management is focused on solving problems. Specifically, process management solves the problems around how we do things.

You've already done a significant amount of process management throughout this course. Think about these areas of the TPM craft:

  • Program initiation

  • Risk and issue management

  • Communication management

  • Decision-making

Each of these areas contains many processes with a desired outcome or output to ensure program success. They are aimed at solving ...