Bridging the Gap

So, as a manager, how can you help?

In short, you need to exercise your emotional intelligence to spot when people are displaying traits that fall in either camp and then work with that behavior to help your staff overcome it.

Dealing with the Dunning-Kruger effect

For junior members of staff you are acting potentially reckless because they are unaware of the ramifications of their actions, you need to show sensitivity. We’ve all been there. You definitely don’t want to make anyone feel shot down by demonstrating your superior knowledge. Instead, you want to try and make junior staff come to the conclusion that they are overconfident by themselves. Think of ...