Sources of Feedback

It may seem unnecessary to say it, but feedback requires data—some kind of observation of your peoples’ decisions and behaviors and the results that stem from them—to be examined against expectations and judged accordingly. While “judgment” may seem like a harsh word to use, it’s the correct one, as many of goals and expectations will still require a certain amount of interpretation and/or human evaluation. (We talk more about this in the “Metrics” section.)