Beware of Gaming of Measures, and Inspect and Adapt

Make sure measurements reflect actual improvement

As you work on process improvement, be sure that improvements are genuine, not just changes in what work is being measured or team composition.

Different teams take different approaches to what kinds of work are assigned story points (which is one of many reasons that cross-team comparisons are such a challenge, and cross-organization comparisons are pointless). Some teams assign story points to defect correction work, and some don’t. Some assign ...