Summary

What did we learn?

As product manager, we may not be responsible for calculating infrastructure metrics. But we can partner with the engineering teams to track the necessary metrics and make sure these are prioritized on the engineering roadmap. Having insight into the reliability, performance, and usage metrics at the level of infrastructure ensures that our product is strong at a foundational level. Ultimately, the product experience and business are dependent on the reliability of our product, and any efforts to grow our product are futile if the infrastructure fails our customer experience.